A cup (just by itself) is $4.39 - reasonable. The up-charge on my bill was $3.79. So, I was basically charged the full price for a "substitution".
Did this devolve into an argument? Yes. Did I drop a couple of F-Bombs about how ridiculous the owner’s judgment and lack of customer service is? Yes - when it became clear that she was dug into her position and wasn't going to come off of it... absolutely; specifically, her inability to handle what (should have been) a very VERY simple fix.
Dean runs a good restaurant and the food is usually great. I'm from out of town and generally made a point of coming to his restaurant. This time, the catfish portion was definitely skimpy compared to previous visits... but something like that I'm willing to overlook. This time, the catfish breading was on the soggy side probably due to the grease not being hot enough... but something like that I'm willing to overlook. What I won't overlook - and the reason I won't be back - and the reason I'm writing this (admittedly) long review - is egregiously poor management/ownership and completely irrational judgment. Again - a quick, simple, easy fix... unfortunate.
I'm generally one of the last to complain (honestly) but the owner - and her complete inability to be rational and provide good customer service - was both sad and surprising.
Service was fast and food was great. Owner helped serve our table as there was a party of 20 next to us. Food was hot and very tasty. Soda glasses were always kept full. House Voodoo salad was great. Jambalaya was excellent along with catfish and shark bites. Son said cajun burger was best at the lake. Will definitely go back.
The best shrimp and pecan pie I've ever eaten. Very reasonable price and service was super. Locally owned and all around great place to eat.
To be clear: this centers around an up-charge for a cup of jambalaya IN PLACE OF a salad... a substitution. I was told by the owner there would just be a "slight up-charge" - exact wording.
Instead of recognizing the obviously overpriced up-charge, and simply offering to revise the amount (or even provide a salad to go) - either of which would have been completely acceptable - the owner decided it was more important to win an argument than do what was right and appropriate.
Food is good but the portion sizes are WAY TOO SMALL for the price! We got the Gator Eggs as an app and there were only 3 in an order. Kind of disappointing.
Whenever we come to the lake, ShrimpDaddy's is a "must" stop. We love this place! Dean and his staff do a wonderful job. The food is fantastic! Did I mention that the food was fantastic!!!
Shrimpdaddy S is a US Restaurant based in Sunrise Beach, Missouri. Shrimpdaddy S is located at 16218 N State Highway 5, Sunrise Beach, MO 65079, USA.
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